Our Commitment
At AyudaMedico, we believe that health information should be accessible to everyone, regardless of their abilities or the technology they use. Our platform is designed and developed following the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring that all users can access our cancer screening, laboratory testing, telemedicine, insurance coordination, and comprehensive health management services in Mexico.
We recognize that accessibility is an ongoing effort. We continuously work to improve the accessibility features of our platform, conducting regular audits and implementing improvements based on user feedback and evolving standards.
Conformance Status
AyudaMedico conforms to WCAG 2.1 Level AA. This means our content has been made accessible to a wide range of people with disabilities, including:
- Blindness and low vision
- Deafness and hearing loss
- Limited mobility and dexterity
- Cognitive and learning disabilities
- Photosensitivity and seizure disorders
Platform Scope
This accessibility statement applies to all modules and services of AyudaMedico, including:
- Patient portal: search and booking of laboratory tests, cancer screenings, and telemedicine consultations
- Doctor, laboratory, agent, manager, and accountant dashboards
- Medical insurance coordination and claims management
- Subscription plans and online payments
- Educational content on preventive health and early disease detection
- AI-powered features: treatment summaries, insurance form autofill, AI chat assistant, and test page generation (powered by OpenAI)
AI Features & Accessibility
AyudaMedico uses artificial intelligence (AI) powered by OpenAI to enhance healthcare services. All AI-assisted features are designed to meet WCAG 2.1 Level AA accessibility standards:
- AI Treatment Summaries — Generated summaries are displayed as structured, readable text with proper heading hierarchy and screen reader support
- Insurance Form Autofill — AI-populated form fields include visible labels, ARIA attributes, and keyboard-accessible review controls
- AI Chat Assistant — The chat interface supports full keyboard navigation, focus management, and announces new messages to screen readers via ARIA live regions
- AI Loading States — All AI processing states include visible loading indicators and accessible status announcements so users are informed while AI generates a response
Note: If you experience any accessibility barrier with an AI-powered feature, manual alternatives are available for all AI-assisted workflows. Please contact our accessibility team using the contact information in the Feedback section.
Legal & Regulatory Framework
AyudaMedico operates under the Mexican legal framework and adheres to the following regulations:
- LFPDPPP – Ley Federal de Protección de Datos Personales en Posesión de los Particulares
- COFEPRIS – Health regulation for digital health services in Mexico
- NOM-024-SSA3-2012 – Electronic health record information systems
- WCAG 2.1 Level AA – International web content accessibility guidelines